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Of course, most things we sell (apart from vouchers and parts) are covered by our 30-day money-back guarantee. If you change your mind, just return the item to us unused and in its original, unaltered packaging for a full refund. If you’ve made any alterations to the item, including removing it from the packaging, then we may partially refund you based on the condition of the item.
Please get in touch if you think your item is faulty. Items that arrive faulty (DOA - dead on arrival) are dealt with swiftly, most often with a replacement item. To safeguard yourself (in regards to replacing an item classified as DOA) we recommend you keep the product packaging for at least 14 days. Items that develop a fault after 14 days are either repaired or replaced free of charge, as long as they are still within the product’s warranty period.
We require all faulty products are returned to us before a replacement or refund is issued. We ask that customers arrange and initially cover the cost of any return. Once our team has confirmed the fault with the product, we can reimburse return shipping costs up to a maximum value of £15.
Warranty repairs cover any manufacturing faults with the products while it is within its warranty period. The warranty does not cover wear and tear parts such as worn tyres, and it does not cover accidental damage, such as crash or water damage.
Please note that modifications to a product may invalidate their warranty, examples of this would include altering a product beyond the manufacturers specification.
Please send us a message via our contact form including your order ID and the reason for the return; One of our team will get back to you as quickly as possible. Once the RMA has been approved, we will email you over a RMA reference number and an address to return your item to. Please ensure the RMA reference number is clearly stated on both the inside and outside of your parcel to ensure swift processing upon receipt.