We aim to reply to all messages promptly within our business hours and we never outsource any of our customer support. This means you'll be talking to someone with a knowledge of our products who is based in the UK and won't waste your time! Please include as much detail as possible.
Please note: We are currently experiencing an exceptionally high volume of emails and it may take us a little longer than usual to get back to you. Getting back to all customers is our highest priority and we will be in touch as soon as we possibly can. We are closed over the weekend but will respond to all emails upon our return to the office.
We politely ask you to refrain from sending follow up emails as this will delay the overall response time.