Privacy Policy

Here at Scooters Direct we take your personal data very seriously. We never store customers financial information and will never pass your details on to a third party. We comply fully with the Data Protection Act 1998. We do not store any of our customers financial information.

All data we collect and process is in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data (through the use of cookies).
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information you provide when communicating with us by any means.

In running and maintaining our website we may collect and process the following data about you:

  • Name
  • Email Address
  • Phone numbers
  • Address (Billing and any other address provided for shipping)
  • Order History
  • Activity on our Website (Through use of cookies)

Use of Information

We use the information that we collect to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Legal Basis

  • Legal - Any information provided when creating an account or placing an order will be stored for assistance in any future legal situations.
  • Legitimate Interests - Information collected in order to provide expected services of a business such as promoting future relevant products and services.
  • Contract Necessary - Information such as name, contact details and delivery address in order to provide the service.
  • Consent - Unless you are an existing customer we will ask for consent before sending any content.

Disclosing your information

Personal data will only be disclosed in the following situations.

  • In the event that we sell any or all of our business to the buyer
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inKlarna’s privacy policy.

How long do we keep your data

Personal data is never kept longer than necessary. Length of time the data is stored is dependent on the nature of the information in question.

  • Data such as contact details and order history are kept in case of future legal situations
  • Less sensitive info used to provide products and services via online marketing are kept until the customer chooses to opt out which can be done by either unsubscribing or contacting us with the request.

Your rights over personal data

All subjects have the following rights over personal data:

  1. Right to Access any information we have on the subject. Please use our website ticket system to request this.
  2. Right to rectify any personal data if incorrect
  3. Right to be forgotten. You can request all personal data be removed at any time (As long as it does not interfere with any legal situations)
  4. Right to restrict personal data (As long as it does not interfere with any legal situations)

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

How to contact us

For any questions, complaints or personal data requests, please use our contact us page.

⚠️ LEGAL WARNING: Privately-owned e-scooters can not be used on public highways (roads/pavements/cycle lanes/bridleways). E-scooters should only be used on private property with the landowner’s consent. Appropriate protective equipment should be worn at all times.